Straightforward, no-guesswork refunds. If Flux is not the right fit, we will make it right within the eligibility window.
Last updated: August 10, 2026
Annual plans cancelled within the 14-day window may receive a full or prorated refund depending on usage. Billing-period upgrades or downgrades (F10) generate proration credits applied to your next invoice, not cash refunds.
Portal → Project → Billing → Invoice History → Request Refund (F14).
Our team verifies eligibility and original payment method within 2 business days.
Approved refunds are processed within 5–7 business days to the original card or account.
You receive an email confirmation once the refund is issued.
Cancelling a subscription stops the next renewal charge but does not automatically refund the current period. You retain full access until the expiry date shown in the Portal. A refund reverses a charge that has already occurred. You may cancel at any time; refunds are subject to the eligibility window above.
Tip: If you are unsure whether to cancel or refund, cancel first to lock in your access window, then open a support ticket within 14 days if you decide a refund is appropriate.
We ask that you contact support before initiating a payment dispute. Chargebacks bypass our internal review process and may result in immediate key revocation, loss of Portal access, and a permanent ban on future purchases. We will work with you directly to resolve billing issues before it reaches that stage.
Once approved, refunds are submitted to your original payment method. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account. We cannot expedite issuer-side processing.
Questions? Email support@tsworldtech.com